Terms & Conditions
| About Us The Fresh Network is a unique organisation based in the UK, promoting a diet high in raw & living foods to all those who wish to find out more about this wonderful way of eating/living, as well as supporting those who are making, or have already made the change. We offer the widest range of products and services to the raw and living foods community, of any business or organisation of its kind in the world. Whoever you are, and wherever you may live, our website has been created with you in mind. We are here to provide all the information you might need in order to make raw food eating as easy and enjoyable as possible, as well as providing very useful support systems. We are an organisation whose sole aim is to help make people's lives better, happier and healthier through pure living nutrition and other positive lifestyle changes. If we have not already met you, we hope to meet you one day soon. You can meet us at any of our events, or speak to us by calling 0845 833 7017 Monday to Friday 9am - 5:30pm. |
| Making A Purchase THIS IS AN E-COMMERCE SITE WHICH ENABLES YOU TO PURCHASE PRODUCTS FROM US ONLINE. Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" where you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from anywhere other than the UK, place your order and your credit card company will convert the transaction to your own currency. We accept Visa, Mastercard and Switch. You may also send your credit card information via phone, fax, email or mail. Please note that if there is any variation in invoice totals we will advise of the reason and the difference before shipping to obtain your agreement. There is no minimum order value. We accept all orders, no matter how large or small. If you are an existing trade customer and would like to order your goods online with your usual discount, please send an email to orders@fresh-network.com or alternatively ask our customer service team for more information. |
| Shipping And Handling The cost of shipping varies according to the weight of the product. Postage costs vary according to your country. You can see your postage costs as you check out of the online shop. Please check these at the checkout before you confirm your order. UK orders over £150 will be shipped for free. |
| Delivery Schedule Although we can't guarantee it, we do our utmost to ensure that all orders within the UK are delivered the next working day, unless otherwise stated. Depending on the weight and contents of your order, we either use a next-day courier service, or a first class postage service. Your order may need to be signed for, so if you're not going to be there, please specify an alternate address, such as your work address. We are happy for your package to be left in the perimeters of your property or with work colleagues at your specific request. However, in these circumstances, we are wholly unable to take responsibility for any loss or damage which may occur. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us on info@fresh-network.com Alternatively, you can, From UK call on +44 (0) 845 833 7017 Fax us on +44 (0) 8700 940077 Write to us at, The Fresh Network Chequers House 9 Stratton Road Hainford Norwich Nr10 3AZ |
| Privacy Policy The Fresh Network do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy All returns must be authorised by The Fresh Network Prior to return. We will be happy to arrange collection, but a charge will be made if goods have to be collected due to customer error. All returned goods must arrive in a saleable condition in their original undamaged packaging. |
| Remittance Terms All orders are to be paid for before shipping. This can be done with Visa, Mastercard, Switch or Cheque. For payment by cheque please allow 5 working days for clearance |
